WorldVia Travel Group is currently offering an inbound business development internship and is seeking a motivated, adaptable, and entrepreneurial-spirited individual who will be responsible for providing exceptional customer experiences.

WorldVia Travel Group is a collection of great travel companies in a partnership to deliver more value to their clients.

We look to partner with established and profitable travel companies—through acquisition, merger or strategic alliance—to unlock new value and produce industry-leading financial results by bringing world-class infrastructure, technology, and management processes, while investing in our associates and cultivating an environment that allows them to deliver the highest level of client service excellence. 

Brands we work with include WorldVia, Safe Harbors Business Travel, Travel Quest Network, Travel Quest World, Travel Leaders by Main Street Travel, Enchanted Getaways, and Ministry Travel.

As an Inbound Business Development Intern, you are the brand champion to our customers, by educating on our products, building customer connections, and providing excellent customer service with each interaction. Our unique culture lends to a supportive and driven environment that empowers development and motivates performance. We function in a highly collaborative workplace and value the input of all team members, so you will never need to hesitate about sharing your ideas!

Requirements:

  • All applicants MUST provide their LinkedIn profile URL in their resume to be considered

  • Possess strong interpersonal, verbal, and written communication skills

  • Be results oriented.

  • Excellent customer experience and conversational skills.

  • Possess the ability to identify and overcome customer objections.

  • Genuine desire to grow and learn, receptive to feedback, as well as contribute positively to a team-oriented work environment.

  • Basic knowledge of web-based productivity applications.

  • Minimum Education and Experience: High school diploma or equivalent. 2 years’ experience in a customer facing environment preferred.

Responsibilities:

  • Deliver exceptional customer experiences through a natural conversation style.

  • Must be able to educate on all products and services that result in customer sales and retention.

  • Navigate systems, procedures, and other resources to provide accurate and timely resolution to customer inquiries.

  • Meet and exceed performance metrics, customer satisfaction, sales goals, and service level goals.

  • Provide follow up as needed on customer inquiries to ensure resolution satisfies our customers and meets all internal expectations.

  • Conducts proactive consultative analysis to identify and act upon opportunities to up-sell and cross-sell customers.

  • Demonstrates full understanding of current marketing programs and offerings; communicate clearly to the customers to assist them in making an informed decision.

  • Achieves all customer experience and sales standards set for the team by following the established policies and procedures.